Política de reembolso

Return and Exchange Policy

Pantouflard partners with Printify for print-on-demand production. All products are made-to-order and produced only after you place your order.

Standard Returns Due to the custom nature of our products, we do not accept returns or exchanges for:

  • Wrong size or color ordered
  • Change of mind
  • Normal differences in print placement (tolerance of 0.5" for DTG products)

Defective or Damaged Products If you receive a damaged product or there's a manufacturing error, we offer a free reprint or refund when you contact us within 30 days of delivery.

To request a reprint or refund:

  1. Contact us at official@pantouflard.com within 30 days of delivery
  2. Provide a clear photo showing the issue
  3. No need to return the damaged product

If multiple products with the same design are affected, please provide a photo or video showing all items in one frame.

Unsuccessful Delivery In case of delivery failure, you may choose either a reprint (additional shipping charges apply) or a partial refund.

European Union 14-Day Cooling Off Period If your order is shipped to the EU, you have the right to cancel or return within 14 days for any reason. Items must be unworn, unused, with tags, and in original packaging. Proof of purchase is required.

Refund Processing Approved refunds will be processed within 10 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund.

Questions? Contact us at official@pantouflard.com for any return-related inquiries.

* Please note that minor discrepancies in color, fit, or texture between the AI-generated lifestyle images and the actual product are not considered defects and do not qualify for free returns.